• Free shipping on orders over £20.00 or more delivered within (2-3 working days)

• UK standard delivery takes from 3 working days, and the exact lead time we’ll offer you during checkout depends on your postcode. The delivery slots are:

  • Monday to Friday 7am – 5pm or 11am – 9pm

  • Saturday  7am – 5pm

A flat rate of £2.95 will be applied for delivery within (2-3 Working days)

• £5.95 charge
• Not available to Highlands postcodes.
• Option will be visible at checkout if available to your address
• Order before 4PM for next day delivery, 5 days per week
• This service is not available on Bank Holidays.

• £6.95 charge
• Guaranteed Next Day Delivery
• Applies to orders placed before 16:00, Monday to Friday.
• This service is not available on Bank Holidays.

Please note…

All deliveries are scheduled in advance. Please ensure that you or an adult representative (18 years or older) is present at the provided address to accept the delivery. If no one is available, we will contact you to reschedule.

In the event that you are unavailable at your specified address when your product is delivered, please note that all deliveries are scheduled in advance. It is your responsibility to ensure someone is present to accept the delivery on your behalf. If you are unable to be at the delivery location, please make arrangements for an adult (18 years of age or older) to be present to receive the delivery. By allowing another adult to accept the delivery, you are authorizing them to act as your representative. We will consider their instructions as if they were your own. If no one is available at the provided address to accept the delivery, we will reach out to you to reschedule the delivery for a more convenient time.

How will you ensure my high-value item is delivered safely?

High-value items will require a signature or PIN number. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.

If no-one is available, the courier may attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they’re unable to complete delivery or if they leave the parcel with a neighbour.

The courier will attempt to make delivery twice before the parcel is returned to our warehouse.

We deliver to most parts of the UK, but there are some areas where we can’t deliver or offer a restricted service. You’ll see if we deliver to your chosen delivery address at checkout.

We don’t offer international delivery. We can deliver to most areas in Northern Ireland. For large items, there are a small number of BT postcodes where we can’t deliver.

We deliver to the Channel Islands, Isles of Scilly and the Isle of Man, but we may have some restrictions due to location and courier availability. VAT refunds for Jersey and the Channel Islands. 

We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we’ll notify you as soon as possible.

We can’t deliver online orders to BFPO addresses. This includes associated addresses like RAF Northolt.

My item is now out of stock, but I’ve paid for it. What shall I do?

If your item is out of stock, we’ll email you to let you know. If you’re happy to wait and the item comes back in stock within 28 days, you’ll be billed and the item will be shipped to you. If it’s still not available within 28 days,  we’ll cancel your order and refund you.

If you’re not happy to wait, please contact Customer services to cancel your order.

How will you ensure my high-value item is delivered safely?

High-value items will require a signature or PIN number. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.

If no-one is available, the courier may attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they’re unable to complete delivery or if they leave the parcel with a neighbour.

The courier will attempt to make delivery twice before the parcel is returned to our warehouse.

There’s been a mistake with my order, or it hasn’t yet been delivered – what should I do?

If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, call our Customer Services team for assistance on 0330 133 6101, 

• Monday to Friday: 9:00 AM – 5:00 PM
• Saturday & Sunday: Closed

Deliveries of multiple items