We have a 30-day return policy, which means you have 30 days after receiving your item to request a return

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original sealed packaging.

We do not charge a restocking fee for returned products.

To start a return, please contact us at sales@express1world.co.uk or via live chat located in the bottom right corner of any page on our website. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Alternatively, you can create a return request through our online returns portal.

Returns for Manufacturing Defects

If your item has a manufacturing defect, you may return it within the applicable return window for a replacement or full refund.
If it has been longer than 30 days since delivery (or the extended return period for holiday purchases), and your product develops a manufacturing fault, please refer to our Warranty Policy.

• Condition: Returns for manufacturing defects are accepted even if the item has been opened or the original packaging is no longer sealed, provided there are no signs of accidental damage or misuse.
• Process: Contact us via email at support@express1world.co.uk to initiate the return. Once approved, a pre-paid return label will be emailed to you. You will need to download and print the label, then drop off the package at your local post office.
• Refund/Replacement: Upon verification of the defect, you may choose between a replacement or a full refund. Refunds will be issued within 5-7 business days of the inspection.

Returns for Non-Defective Items

If an item has been opened and is not faulty, the return may not be accepted. To qualify for a return and a full refund, the following conditions must be met:

1. Accessories and Documentation: All original accessories, manuals, and documentation must be included with the return.
2. Pristine and Unused Condition: The product must be in pristine condition, with no signs of use, wear, or damage.
3. Original Retail Packaging: If applicable, the product must be returned in its original retail packaging.
4. Sealed Items: If the product has any seals, they must remain intact and unbroken.

If the return is accepted but the item does not meet these criteria, we may apply a “non-original product condition” fee of up to 25% of the item’s cost, based on the extent of the item’s use or wear.

• Return Process:
  
  • Once we receive the item, our team will inspect it and notify you via email of the return decision.
  • If the return is approved, we will process any applicable fees and issue your refund accordingly.
  • If the return is refused, we will provide clear reasons, supported by images of the item’s condition. The item will then be shipped back to you at no additional cost.

Exchanges

If you would prefer an exchange instead of a refund, notify our support team via email at sales@express1world.co.uk or through live chat when initiating your return.

• Out of Stock Items: If the item you wish to exchange is no longer in stock when we receive your return, we will notify you via email and provide you with a full refund instead.
• Shipping: For eligible exchanges, return shipping is free, and we will ship the replacement item to you at no additional cost.

Non-Eligible Returns: Accidental Damage or Misuse

We cannot accept returns for items showing signs of accidental damage, misuse, or tampering, including:

• Water damage
• Physical damage (e.g., cracks, dents)
• Unauthorized modifications or repairs

If the item is returned and found to be ineligible:

• We will notify you via email with detailed images and an explanation.
• The item will be shipped back to you at no additional cost.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, a refund will be processed to your original payment method within 10 business days.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at sales@express1world.co.uk

General Information

• Restocking Fees: We do not charge a restocking fee for items returned in their original sealed condition.
• Return Shipping: We cover return shipping costs for all eligible returns, including those for manufacturing defects.
• Communication: Our team will keep you informed via email regarding your return status, including updates on inspections, refunds, and exchanges.

Thank you for choosing Express1World. If you have any questions, contact us at sales@express1world.co.uk.