Returns & Refund
Return Policy for Shop Express1World
At Express1World, we want you to be completely satisfied with your purchase. Our goal is to provide a clear, fair, and hassle-free return process in line with consumer protection laws and best practices.
Extended Christmas Returns Period
To make gifting easier during the festive season, we’ve extended our usual return window. Purchases made between 1st October 2025 and 24th December 2025 can be returned until 12th January 2026 if unwanted or unsuitable.
Our Returns Policy:
You may return products within 30 days of receipt if they are in their original condition and meet the criteria below:
– All original packaging and labels are intact and in good condition, allowing the product to be resold at full price.
– The product has not been used or opened.
– The product contains no personal data and is not registered with any manufacturer.
How to Return an Item
Online returns: You can return items via our website by signing into your account and following the return instructions.
By Post: Follow the return process on our website to receive a returns label, or contact our Customer Service for assistance.
Note:
– Please retain proof of purchase (receipt or order confirmation).
– For return shipping, use a trackable method and retain proof of postage.
– Refunds will be processed within 3-5 business working days of receiving your item.
Items That Cannot Be Returned
– Opened or used personal care, beauty, or hygiene products (e.g., cosmetics, perfumes, electric razors, lingerie, face masks).
– Items without original packaging or labels, or in poor condition.
– Bedding, mattresses (unless specified), toilet seats, or hygiene products like brushes or face coverings.
Faulty or Damaged Items
– If your product develops a manufacturing fault within 30 days of purchase, contact us with proof of purchase. We will offer an exchange or refund.
– After 30 days, products are covered under the manufacturer’s warranty and will be repaired or replaced in accordance with the Consumer Rights Act 2015.
Refunds
– Refunds are issued to the original payment method within 3-5 working days of receipt of the returned item.
– Shipping costs are non-refundable unless the return is due to our error.
Special Return Conditions
High-value items:
Jewelry and watches over £500 must be returned to a designated Express1World store for inspection and refund processing, which may take up to 5 working days.
Issues with Returns
– Refunds are processed within 3-5 Working days of receiving your return.
– It can take up to 7 days for your return to reach our warehouse, plus processing time.
– If you haven’t received your refund within this period, please contact us.
– We are not responsible for items returned to us by mistake or incorrect returns. Please double-check your return package before posting.
Contact Us
If you have questions or need assistance with your return, please contact our
Customer Service team:
Email: [email protected]
Phone: 0330 133 6101
Royal Mail – Parcel Collect
BUYER PAYS FOR THE RETURN – (UNLESS ITEM IS FAULTY OR DAMAGED) TERMS & CONDITIONS APPLIES.
- Return from the comfort of your home Monday to Saturday, book collections up to 5 days in advance.
- No printer required – The Royal Mail Post Person will bring the returns label with them on collection.
- Collection Time ETA provided at point of booking the collection.
- Optional safe place option for your collection including Porch / Garage / Outbuilding / Shed.
- Your return will be processed in approximately 10 days
How to return your order.
Follow these simple steps to return your unwanted item:
1. Register Your Return
Click HERE to start your return process.
2. Post Your Return
Proceed through the portal, where you’ll be prompted to choose a carrier to fulfill your return.
3. We’ll Take Care of the Rest
Once we receive your return, we will process your refund for the returned goods and notify you via email. Refunds are typically issued within 3-5 working days from the date we receive your return.
Important Notes:
- To be eligible for a return, items must be in pristine condition and returned within 30 days of receipt.
- This service is available for UK orders only.
- Please refer to our Extended Return Policy below for full Terms & Conditions.
Your refund should be returned to your account within 3-5 working days and we’ll send you an email to let you know it’s on its way!
If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team through your account.