Terms & Conditions

General

By registering and accepting the terms and conditions of Express1World, you certify that you are at least 16 years of age and acknowledge that all information and details provided are accurate, up-to-date, and complete. You agree not to use the website for illegal, fraudulent, or harmful purposes, or in any manner that may cause distress or harm to any third party. Express1World reserves the right to suspend, restrict, or terminate your access to the website at any time if we suspect fraudulent account activity or behavior.

If you require assistance or have a query, please reach out to us through the contact center within your account dashboard or contact our dedicated Customer Services Team via email or phone. Our team is available to assist Monday to Friday from 8:30 am to 5:00 pm GMT, Saturday and Sunday from 10:00 am to 4:00 pm GMT, and on Bank Holidays from 10:00 am to 2:00 pm GMT. While we strive to respond to all inquiries within 24 hours during regular working hours, we operate an email-based system, ensuring that all messages are processed in the order received.

If you have a complaint, please submit it through the contact center. We aim to acknowledge all complaints promptly, and in any case, we will respond within 7 working days. You will be informed of the progress of your complaint throughout the process, ensuring transparency and timely communication.

Misrepresentation Notice:

All the product information and descriptions (whether in the text, or photographs are given in good faith but should not be relied upon as being a statement of representation or fact. Any areas, measurements or distances referred to are approximate only. 

All data 2024 Completely Express1World Limited 

Company Information

Express1world (UK) Limited, a limited company, operates this website from our registered office located at 

4 Austen Way, Slough SL3 7GF

Occasionally, we may offer promotional voucher codes as part of special offers, competitions, or gifts. Please note that certain voucher codes may be automatically applied during the checkout process based on the contents of your shopping basket. Voucher codes are valid for the specified duration as stated in our promotional materials and may be discontinued at any time at the discretion of Express1World.co.uk. Customers are entitled to redeem one voucher code or a single promotional gift per order. It is also important to note that voucher codes offering a percentage discount have a maximum spending limit of £100. Furthermore, voucher codes are only redeemable once per customer.

Please note that promotional voucher codes are not redeemable against products that are part of promotional offers, including but not limited to:

  • 3 for 2 deals
  • Brand Sale Events
  • On Sale items
  • Special Offers
  • Outlet products

Unless otherwise specified, voucher codes will not be applicable to these products.

Additionally, promotional voucher codes will not be redeemable against products from the following brands:

  • Tom Ford
  • Creed
  • Decléor

Important Note: To redeem any offer code for free next-day delivery (available for UK only), please ensure that you select the next-day delivery service during the checkout process.

Free Gift Offer Terms and Conditions

The free gift offer is only valid during specified promotional periods while stocks last. The free gift is non-cashable and non-refundable, and cannot be exchanged for a different item.

 

Unless otherwise stated, customers will not be able to select their preferred free gift. Availability of the free gift is subject to change, and it is non-transferable.

By taking advantage of this offer, you acknowledge that you have read and agreed to the above terms and conditions. The free gift will be dispatched with your qualifying order.

 

Important Ordering Note

Please note that free gifts are only available for dispatch with your order at the time of checkout, before payment and order completion. We cannot send free gifts retrospectively or after your order has been processed.

 

To receive your free gift, please ensure that you add it to your order at checkout and complete your payment and order before finalizing your transaction.

For full delivery details, please visit our delivery page.

 

Important Shipping Notice

 

Due to courier restrictions, certain items classified as hazardous materials may require special handling and shipping protocols. In such cases, we may need to utilize Royal Mail’s services for delivery within the UK. To comply with safety regulations, we will apply the required ID8000 sticker to the product before shipping.

 

If necessary, our team may contact you to inform you of the change in shipping method and any potential additional costs or delivery times. Your cooperation is appreciated in ensuring the safe and compliant transportation of your order.

 

For our full Returns Policy, please visit our returns policy page.

 

Authenticity Guarantee

At Express1World, we pride ourselves on our commitment to authenticity. We only sell 100% genuine products, sourced directly from the original manufacturers or authorized distributors. We do not compromise on quality or integrity by selling fake or counterfeit products. Our customers can trust that every item purchased from us is authentic, genuine, and backed by our reputation for excellence.

 

Image Disclaimer

Please note that product images displayed on our website are provided for illustrative purposes only. While we strive to accurately represent the products, there may be minor variations between the image and the actual item received. This may occur due to changes in packaging, production runs, or screen calibration. Additionally, colors of certain products, particularly cosmetic items, may differ slightly from the image due to inherent limitations in the photographic process and screen displays. We apologize for any discrepancies and appreciate your understanding in this matter.

 

Availability and Pricing Disclaimer

Please note that all stock levels and prices are subject to availability and may change during the checkout process. As you proceed with your order, items in your basket may be updated to reflect current availability or pricing. We recommend verifying the contents of your basket before submitting payment to ensure accuracy. If there are any changes, we will notify you prior to processing your order.

 

Please note that some manufacturers are actively trying to cut down on plastic products and are no longer using cellophane wrapping or plastic wrapping on goods. This is to make goods more environmentally friendly; therefore, not all our goods will arrive cellophane wrapped.

 

All prices listed in GBP(£) include VAT. Payments can also be made in Euros, Danish Krone, Norwegian Krone, Swedish Krona and USD (United States Dollars).

The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event, we will either contact you to confirm your order at the correct price or cancel your order and ensure all funds are returned.

 

We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard, Delta, Paypal or Apple Pay. Express1World will not be liable for charges or payment processing fees associated with your chosen payment method, should they apply.

 

We do not accept orders by telephone via our customer service team. Please note that orders made this way can only be done in GBP (Great British Pound).

At busy times orders may take 2-3 days to be dispatched. Most orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service, please allow up to: 7 working days for Tracked delivery, 8 business days for Western Europe and 18 business days for the Rest of The World.

Orders may be subject to extra security checks at our discretion. 

 

This may include confirmation of Credit/Debit card details, PayPal details, or full address details. Express1World reserves the right to request payment by an alternative method or cancel orders if this information cannot be supplied.

 

In some circumstances, initial postage prices quoted during the order may not be sufficient to cover actual postage costs. Should this be the case, Express1World reserves the right to request payment of the price difference in the postage costs before fulfilling and dispatching the order.

 

Express1World reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.

 

Express1World reserves the right to withdraw, restrict the use of promotional codes, and restrict the use of promotional codes in conjunction with one another.

Once an order has been placed, Express1World cannot guarantee that changes to an order can be made before the order is dispatched.

 

If Express1World cannot fulfil part or all of your order due to stock becoming unavailable, we will refund your payment for items we cannot supply. Express1World will not be obliged to offer additional compensation for the disappointment.

 

Due to restrictions on shipping certain products to destinations off the mainland United Kingdom, additional postage costs may be incurred due to the number of products that can be sent per order. Should this be the case, Express1World will contact you to advise before the order is dispatched.

 

Refunds will be processed via the original payment method.

 

Express1World reserves the right to leave any gift cards containing offensive or inappropriate language blank.

If you discover that you have made an error with your order, a 20-minute window is available to allow for cancellation. To take advantage of this window, please locate your order in your account and select the “CANCEL” button. Please note that this option will only be available for a limited time, and if the cancel button is no longer accessible, it will not be possible to stop the order.

PLEASE NOTE: If you choose to use our Guest Checkout, you will not have the option to cancel your order online.

You are entitled to cancel your order up to 14 days after the day you receive your order.

Please note that once our fulfillment warehouse has initiated processing of your order, it will not be possible to cancel or modify it. However, if you wish to return your unopened order, you can do so by using the original packaging and shipping it back to us. We offer a complimentary returns service via Freepost for all orders shipped within our UK delivery areas. Please visit our website for more information on how to initiate the return process and obtain a full refund.

Please inform us of your intent to cancel within 14 days of receiving your order, and we will provide you with our return address so you can return the goods to us at your expense. Please note we reserve the right to await receipt of the returned goods before issuing your refund.
 

Upon receipt of your returned unopened order, we will automatically refund the original payment method used to place the order for you.

We are committed to ensuring that your products arrive at your doorstep in pristine condition. Although we take great care in packaging and shipping our products, sometimes errors can occur or damage may be sustained during transit. Upon delivery, please thoroughly inspect your order and notify us promptly if you notice any issues. Early notification enables us to address any problems promptly and efficiently. If you receive products that are defective, incorrect, poor quality, or damaged, we will address the issue as follows:

  • Within 30 days of receiving the goods, you can opt for a full refund, including any postage paid or a replacement, subject to availability.
  • After 30 days and up to six months from receipt, we will primarily offer a replacement. If the replacement isn’t available (e.g., due to it being out of stock), you will receive a full refund, including postage.
  • Beyond six months, you are responsible for demonstrating that the goods were faulty at delivery. We will assess the situation and, based on the specifics, offer a replacement, a partial, or a full refund.

Your consumer rights cover you for faulty products not as described or damaged on arrival.

To report issues, please contact us by email sales@express1world.co.uk

 

If you purchase Products from Express1world website using Clearpay, the first interest-free instalment will be taken by Clearpay when you place your order. Clearpay will take the remaining instalments in line with your contract with Clearpay.

You will enter into two separate contracts using Clearpay as a payment method. One contract will be with Express1world to purchase the products, which will be formed when Express1world sends you the Shipment Confirmation email.

The other contract will be with the payment provider (Clearpay), which will be on their own terms and conditions for their respective payment services. Express1World has NO control over your contract with Clearpay. You must be over 18 and have a UK residential and billing address to use Clearpay.

Further information on Clearpay can be found here.

Express1World website is secured by a secure sockets layer (SSL), ensuring all user information is encrypted before being sent across the internet. All card payments are processed using Adyen’s secure electronic payment solutions. Following GDPR, we may pass your personal data to third parties who are authorised data processors or service providers (i.e. Adyen or MolliPay  Royal Mail). Data processors or service providers will not share your personal information with any other organisation without our approval. They will also hold the data securely and retain it for the period we instruct.

Don’t worry; sales taxes and import VAT on orders dispatched to the European Union are all pre-paid by us via the postal service. You can shop confidently at Express1World, knowing that the price you see is the price you pay.

Please note: We have no control over taxes and fees on orders sent outside the EU. Please contact your local customs office for details of any possible charges before placing your order.